Below FAQ are some common concerns of our clients before purchasing the shoes.
If you have other questions, please just send it to info@hibirdshoes.com.
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
FAQs
The fit of a boot will slightly vary by style. Whatever size you almost always wear in leather shoes and boots is what you should order from us. Note, your heel will slip in a cowboy boot style and this is normal. If you wear a wider width, order a half size up. If you have a narrow foot, order a half size down. If you’re still not quite sure, send us an email to info@hibirdshoes.com and we’ll try and help you decide!
Boots should have plenty of room to wiggle your toes and should feel just a bit snug across the top of your foot. In western boots there should be a little bit of heel slip when you first wear them—the slippage will minimize when you break in the sole (2-3 days of wear), and the snugness across the top of your foot will minimize as the leather stretches and conforms to the shape of your foot.
All of our boots are handmade in one of the oldest artisan boot factories in Spain (they’ve been making handmade boots for over 100 years!). A family owned operation with generations of shoemaking tradition passed down from grand-parents to grandkids. Our factory is among the most respected and uses some of the finest materials and leathers the world has to offer.
Our boots are made through Goodyear Welt construction. This shoemaking process creates a waterproof barrier between the upper and the outsole. While this does not mean they are 100% waterproof boots, they will easily get you through a few puddles and a bit of snow without your foot getting wet. There are products available that you can use on your boots to better protect the uppers from water damage. If you would like any product recommendations email our support team.
Colors and shades of leathers are subject to natural variation. Tanned leather changes with time and with the boot-making process (which involves pressure and water.) We attempt to provide web images of our leather products that closely match their natural color and what you should receive. However, please note that computer displays and lighting may create slight variations. Leather tanning also has slight variations as, naturally, no leather is the same. We cannot guarantee that the color you see on your monitor will exactly match what you receive on your boot. If you have any questions about color variations please email our support team.
Yes, we accept returns on all orders EXCEPT items otherwise marked as FINAL SALE. Please refer to the return and exchange policy, here.
